Cashback Card FAQ's

About The Card

What is the Health Service Discounts Cashback Card?
The Health Service Discounts Cashback Card is a pre-paid debit card (NOT a credit card) that can be used anywhere in the world where you see the MasterCard® Acceptance Mark. Registration for the card is quick and easy. No credit checks. Minimum top up amount is £10 and maximum is £1,000 and the first top up is required when you register for the card. Activate the card when you receive it and start spending/continue topping up! You can top up your card securely via your online account portal at www.healthservicediscounts.com/card. Once the funds have cleared on your card account, you can use the card and spend the balance as you would with any other debit card. In fact, it's exactly the same as using any other debit card except you will start to accumulate cashback when you spend at our retail partners.

Am I entitled to a cashback card?
Unfortunately the cashback card is only valid for current NHS employees and cannot be redeemed by any of our other members at this time.


 

Registering for a Card

Can I register straight away?
Yes, you are eligible as long as you are employed by the NHS and have a valid NHS email address. Please call customer services on 01908 303564 for more information.

Do I have to pay to have a Health Service Discounts Cashback Card?
Yes. The fee is £2.99.

Can I get an additional card on my account?
Yes, you can get an additional card with the same benefits as long as it's for someone in the same household as you. Tick the "Would you like an additional card" box when you register or alternatively, you can order one via your online account at www.healthservicediscounts.com/card. Additional card fees apply.

How do additional cards work?
You both share one account and spend from one account balance. Top ups can be made by either of you. Both cards are sent separately and need to be activated by each card holder. Once they are activated, both can use the cards at retail partners earning cashback as you spend. Cashback is credited to the account as and when it is topped up.

When will I receive my Card?
You will receive the card in approximately 14 days from application. Please note that this time frame also applies to reissues for lost, stolen or expired cards. If you don't receive your card, please contact Customer Services. 

Will there be a credit check?
No, there are no credit checks or lengthy application process. You fill-in an online form and apply instantly. We may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

What if I don't have an NHS email address?
In order to purchase a cashback card, you must have an NHS email address.  If you are employed by the NHS and do not have an NHS email address, please contact your HR or IT department to obtain one.


 

Using Your Card

Where can I use my card?
Your card is accepted anywhere you see the MasterCard Acceptance mark which is at over 36 million retailers worldwide. It's just the same as using any other MasterCard debit card.

Does it cost me anything to use my Health Service Discounts Cashback Card?
No - there are no transaction costs involved with the Health Service Discounts Cashback Card when used in the UK. For charges relating to use outside the UK, please refer to the Terms and Conditions.

Can I use it for shopping online?
Yes your Health Service Discounts Cashback Card is accepted at most on-line retailers. You can also use it in-store or on the telephone. It's just the same as using any other MasterCard debit card.

How do I earn cashback using the Health Service Discounts Cashback Card?
Simple. Get your card. Make sure it's topped up with funds. Start spending online or in-store at our retail partners to accumulate cashback and when you next top up, the cashback you have earned will automatically be credited to your account. It usually takes about 5 - 7 days for your cashback purchases to be processed so please don't worry if not all of your cashback appears if you top up quite soon after you have spent. The exception is Sainsbury's due to their process for calculating cashback and this can result in a longer timeframe which could be 3 - 4 weeks. Where possible, we will always credit your account as soon as we are advised of the cashback to be awarded.

Where can I earn cashback?
Take a look at our handy downloadable list.

Do I still receive loyalty points i.e. Nectar or Advantage?
Yes. All other retailer loyalty schemes and offers can be used alongside your card giving you even more value when spending with the Health Service Discounts Cashback Card.

Can I use my card abroad?
Yes. You can use it wherever the MasterCard Acceptance Mark is displayed. As with most payment cards, there is a 4% foreign exchange fee which will apply to every purchase and you will not qualify for cashback when spending abroad.

Can I use my card to withdraw cash?
No. Your card cannot be used for cash withdrawals at ATMs, for purchasing foreign currency, cash advances or cash back at the till.

Are there any restrictions on where I use my card?
There are a few restrictions such as gambling and adult websites please see the Terms and Conditions for more information.

Will I earn cashback on petrol?
No. You also do not earn cashback on non-petrol items purchased at petrol stations.

Will the range of retailer partners and their cashback rates change?
Occasionally we do add or remove retail partners but always aim to offer a comprehensive range of outlets where you can earn cashback. Whilst we can't rule out any change governed by market forces, we will endeavour to maintain our current rates wherever possible. Please check the web site which maintains an up to date listing and any amendments to the retail partner list and cashback rates


   

Topping Up Your Card

Can I access my account on-line?
Yes. Once you have registered, you will be sent a user code and pass code by email. Keep this information safe as you will need it to access your online account in the future. Your online account can be accessed at www.healthservicediscounts.com/card 24 hours a day. You can edit your personal details, top up your card, check your statement/balance/cashback earned & pending as well as set up SMS balance alerts.

Where do I top-up my card?
You can top-up your card online via your online account at www.healthservicediscounts.com/card 24 hrs a day. You cannot top up your card using Paypoint, Payzone or at the Post Office.

Does it cost anything to top-up my Health Service Discounts Cashback Card?
Regular top up: It is free when you top up over £200 however there is a small admin fee of 40p if it is under £200. The money will leave your debit card on your selected date each month and will take 4 days to clear and be available on your Health Service Discounts Cashback Card.

Instant top up: You can also request an 'instant' top up where the funds are available immediately - this is free when you top up over £200 however there is a small fee of 40p if it is under £200. 

We would recommend you set up a regular payment from your debit card for your top ups to take away the hassle. The 'Top Up Card' tab on your online account gives you a full breakdown of your top up options and any charges that are applicable or please see our Terms and Conditions on the web site for full fees chargeable which will always reflect the most current version.


  

Receiving Cashback

How long will my cashback take to show on my Health Service Discounts Cashback Card account?
Start spending online or in-store at our retail partners to accumulate cashback and when you next top up, the cashback you have earned will automatically be credited to your account. It usually takes about 5 - 7 days for your cashback purchases to be processed so please don't worry if not all of your cashback appears if you top up quite soon after your last top up. The exception is Sainsbury's due to their systems for calculating cashback and this can result in a longer timeframe which could be 3-4 weeks. Where possible, we will always credit your account as soon as we are advised of the cashback  to be awarded.

Is there a minimum spend required to receive my cashback?
No, there is no minimum spend to receive your cashback. You just need to make sure you have sufficient funds on your card before you start spending.


 

Need Help?

What happens if I forget my PIN?
This is the 4 digit PIN you were given when you activated the card over the phone. If you need a reminder, please call the hotline on 01908 303564 and select option 4 for forgotten pin. 

What happens if my card is lost or stolen?
You must notify us immediately if your card is lost or stolen. Please call 01908 303564 and select option 3 for lost and stolen cards. You should treat this card as cash in your wallet or purse. There is a £10 replacement charge unless you have a valid police crime reference number.

Contact Us
The below support contacts can ONLY handle queries for the cashback card.  If you have a question about something else, please click here.  Support for the cashback card is available Monday to Friday.

Call us (for cashback card queries only)
01908 303564

Email (for cashback card queries only)
healthservicediscountscard@p-mm.co.uk

 

 

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